Policies

Customer Service

At Banner Stand Pros, our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. If you have any issues with any retractable banner stands, retail banner stands, outdoor banner stands, or banner stand accessories you have purchased from us, whether or not they are under warranty, feel free to contact us and we will help resolve the situation. We want you to be happy with your shopping experience, and with the banner stands you purchase from us so that you will come back again, and recommend us to your friends.

Warranty Policies

We offer a variety of products from different manufacturers that each have different warranty periods for their various products. The warranty period for each product is shown on the product detail page as well as on the different product comparison charts. Each manufacturer has different warranty policies, but the basic warranty policy information is generally true for all products. Here is the detailed warranty information:

Under the warranty policies, problems believed to be the result of a manufacturing defect will be repaired and/or replaced upon inspection of the product. The customer is responsible for shipping the product to Banner Stand Pros for inspection. At the discretion of Banner Stand Pros or the manufacturer, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost via standard ground shipping. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of Banner Stand Pros or the manufacturer, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customers expense. Shipping charges will be the customers responsibility for any items that are deemed not to be a manufacturing defect as well as any items needing expedited shipping.

Issues that are not covered under the warranties include but are not limited to:

• Mistreatment of product
• Unauthorized alteration
• Natural disasters
• Failure to follow product instruction sheets & labeling
• Incorrect use
• Theft
• Loss
• Vandalism
• Destruction
• Damages occurring in transit

Indoor and outdoor printed banners have a one year warranty against fading, tunneling or delaminating, and dye sublimated graphics have a 6 month warranty. The same warranty exclusions listed above also apply to the graphics warranty.

For products that are either outside the warranty period, or not covered under warranty due to one of the exclusions, we will have you send the stand back to us, and we will determine if we can fix it or order replacement parts to get it working again. We will get your approval in advance for any costs. Some of our high end stands have lifetime warranties that may even cover problems excluded by our normal warranty, so contact us and we can verify the warranty situation. 

Terms and Return Policies

At Banner Stand Pros, we want you to be happy with your banner stand purchase, so we work very hard to make sure we only offer quality products that will perform as advertised. The following terms and conditions apply to purchases made at Banner Stand Pros.

Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact us immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of the product warranty. Any damage that occurred during shipping that was paid for as part of your order will be guaranteed and covered should the shipper lose or damage a product. Banner Stand Pros will process the claim information and replace the affected product. For orders shipped using a customer's shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. Banner Stand Pros will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company. Banner Stand Pros reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to Banner Stand Pros for assessment. Failure to adhere RMA/Case information to a package will delay the claim/ warranty process.

Should you need to return a product due to order cancellation or any reason other than a warranty matter, Banner Stand Pros reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be arranged within 72 hours after receipt of the product and must be received within 30 days and are susceptible to a 25% restocking fee/charge.

Banner Stand Pros will not accept the return of a used or custom made product or graphic. Any product should be returned in the manner in which it was received. Order cancellations must be confirmed and approved by Banner Stand Pros. The cancellation of a production order for which Banner Stand Pros has produced or ordered materials may result in fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price. Banner Stand Pros reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of Banner Stand Pros) will be available with the customer responsible for the difference in cost.

We will always do our best to make sure that your display order arrives on time, and we will ship according to the method that you choose on your order. Since we have no control over mistakes or delays that are made by the shipping company, we cannot be responsible for shipments that arrive late as a result. We will however work with you and the shipping company to resolve any problems to the best of our ability. Always be sure to double check the shipping address you provide on your order to help minimize any shipping issues.

Since all banners ordered with displays are custom printed, there are no returns or refunds given for banner purchases. If there is a quality problem with a banner, we will replace it at no cost. Problems with banner printing that are not our fault, such as typos or incorrect files, will be replaced at your expense. Even though these kinds of problems are not our fault, we don't want to spoil your experience with us so we will generally work with you in these situations to minimize the expense.

Most banner stands do not come standard with hard shipping cases, although we do sell such cases in the Accessories section. The soft cases or bags that the stands typically come in are not sufficient to protect the stand during shipping or when checking them as luggage on most airlines. It's important to use a box like the one that your banner stand comes in if you plan to ship the stand or check it as luggage, or purchase a hard case for the ultimate protection. Keep in mind that shipping boxes will break down after a few shipments and will not provide the same protection as when they were new, so they should be frequently replaced to provide adequate protection.

Privacy Policy

Banner Stand Pros is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@bannerstandpros.com with 'unsubscribe' as the subject line.

Contact us at info@bannerstandpros.com or call (877) 389-8645 anytime with questions.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.